He is based in JetBlueâs Washington, D.C. office. âWe are disappointed in the results of the vote,â commented JetBlueâs head of customer experience, Ian Deason a short time after the results of the vote had been made public. Ian Deason Senior Vice President, Customer Experience 27-01 Queens Plaza North Long Island, NY 11101 Ian.Deason@jetblue.com. JetBlue Airways has named Ian Deason Vice President, Airports. Verified contact information for Ian Deason - Senior Vice President, Customer Experience, JetBlue Airways Corporation including email address, phone number and personality insights that will make your sales and marketing efforts much more effective. Joanna is board director of the JetBlue Foundation and chairperson of the board of Concern Worldwide, an international not-for-profit. Rob is responsible for the companyâs relations with the executive and legislative branches of the U.S. government as well as state and local governing bodies and international government relations. Two campuses are located on Lake Michigan, a 240-acre campus in Evanston, the first suburb north of Chicago, and a 25-acre campus in Chicago. âAs part of our ongoing mission to inspire humanity, we were determined to find an artificial intelligence platform that would allow us to transform the JetBlue customer support experience by supporting and amplifying the efforts of our dedicated crewmembers,â said Ian Deason, head of customer experience at JetBlue. Certain Information provided by Factset Research System Inc. Asian Americans Advancing Justice AAJC Strongly Supports Confirmation of Vanita... Disney+ Surpasses 100 Million Global Paid Subscribers In 16 Months. JetBlue (NASDAQ: JBLU) with its inflight crewmembers represented by the Transport Workers Union (TWU), today announced that crewmembers have voted not to approve the tentative agreement between JetBlue and TWU. He served as a Naval Aviator and instructed at the Navy Fighter Weapons School (TOPGUN) where he led staff and student training and was responsible for the design of the graduate level strike-fighter tactics training curriculum. Ian Deason is affiliated with JetBlue Airways Corporation Stay informed and up-to-date on your network with RelSci news and business alerting service. Reduce operating costs. Prior to JetBlue, Doug spent 15 years at FleishmanHillard, where he most recently served as senior vice president and partner in the New York office counseling a range of clients and sectors. "This is a pivotal time for JetBlue as we evolve how we serve our Customers, the offerings and products we provide, and the tools and technology we use to do so," said Ian Deason, JetBlue⦠Explore notable alumni from top universities and organizations. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth in a setting enhanced by the richness of Chicago. “She’s a true champion of our culture and the JetBlue experience, and is an ideal fit to lead our Airports team. Empower Your Business Applications with Industry-Leading Relationship Data from the RelSci API. Ian Deason, JetBlue senior vice president of customer experience, said ClimaCell enables the carrier to sense ground-level weather systems that it could not previously see. Warren joined JetBlue in 2003 and has served in various positions including senior vice president, regulatory and training; vice president, operations planning and training; and vice president, JetBlue University. JetBlue Airways: Deicing at Logan Airport Ian Deason looked out of his oFce at the tarmac of Boston Logan International Airport. Northwestern University is a private institution founded in 1851 to serve the Northwest Territory, an area that now includes the states of Ohio, Indiana, Illinois, Michigan, Wisconsin and parts of Minnesota. Both the TWU and JetBlue worked through unprecedented circumstances to reach an agreement that was fair to our inflight crewmembers. She received her bachelorâs degree from the College of the Holy Cross, her masterâs in international relations from Syracuse Universityâs Maxwell School of Citizenship and Public Affairs, and her J.D. from Syracuse University College of Law. Priest joined JetBlue in 2015 as vice president, structural programs, responsible for large-scale strategic and structural initiatives, identifying new opportunities for improvements and efficiency, overseeing fleet programs, continuous improvement, and strategic sourcing. Alex began his aviation career more than 35 years ago and has an extensive background in a variety of leadership roles running large domestic and international operations. JetBlue Airways has named Ian Deason Vice President, Airports. Alex previously served as JetBlueâs Vice President of Airports and Operations. He started at Airborne as an operations supervisor working in several facilities across Manhattan. One campus is located in Doha, Qatar. In 1988 he was commissioned as an Officer in the United States Navy where he piloting the F/A-18 Hornet. In this role, Mr. Deason will be responsible for all airport-related operations and functions for JetBlue's network of 85 cities in 14 countries throughout the Americas. He also oversees the companyâs aircraft delivery team; airport affairs; shares primary legal responsibility for regulatory matters; and is a member of JetBlueâs senior leadership team. He will report to JetBlue's Chief Operating Officer, Rob Maruster. He earned his MBA from Zicklin School of Business at Baruch College and a bachelor's degree from the School of Management at Binghamton University. He joined JetBlue in 2008 and served as the company’s executive vice president and chief commercial officer until becoming president of the airline in January 2014. He is a graduate of St. Louis University, where he earned a bachelorâs degree in communications. Ian Deason, Senior Vice President of Customer Experience at JetBlue The Story Ian initially implemented ClimaCell at Logan Airport in Boston to help the team get better operational insights and make better decisions faster. Most recently, he and his team led JetBlueâs digital transformation program with the revamp of jetblue.com and mobile products, resulting in a 2018 Webby Award, a 2019 JD Power award, and 5 star-rated mobile app. Tracy Lawlor is chief strategy and business development officer for JetBlue. Prior to joining JetBlue, Robin was executive vice president for the Americas at British Airways. âSheâs a true champion of our culture and the JetBlue experience, and is an ideal fit to lead our Airports team. It owns Harvard Business School Publishing, which publishes business books, leadership articles, online management tools for corporate learning, case studies, and the monthly Harvard Business Review. Harvard Business School (HBS) is the graduate business school of Harvard University in Boston, Massachusetts, United States. “Dana is a proven operations leader who is deeply passionate about serving JetBlue’s crewmembers and customers,” said Ian Deason, JetBlue’s head of customer experience. We will work with TWU to determine next steps.â Back to the negotiating table He is a member of the bar of New York, the District of Columbia, and the Supreme Court of the United States. Learn more about Ian Deason, Director, Jetblue Airways Corporation including contact information, career history, news and intelligence. Although it was a bright, summer day, snow and ice were at the top of Deasonâs mind. Prior to JetBlue, Rob worked in the Office of the Secretary of Transportation on aviation policy; as Chief of Staff at the Federal Railroad Administration; and on the White House staff for Vice President Gore. In her spare time, she enjoys running and shares this passion with her community as the co-chair for Girls on the Run NYC, a non-profit organization that helps girls in grades 3-8 build confidence, learn life skills and establish a lifetime appreciation of health and fitness. "As part of our ongoing mission to inspire humanity, we were determined to find an artificial intelligence platform that would allow us to transform the JetBlue customer support experience by supporting and amplifying the efforts of our dedicated crewmembers," said Ian Deason, head of customer experience at JetBlue. Among her responsibilities are oversight of JetBlue University, the airlineâs training division, and JetBlue Scholars, its award-winning program that offers crewmembers an opportunity to earn fully accredited undergraduate and graduate degrees. “We are disappointed in the results of the vote,” said Ian Deason, head of customer experience, JetBlue. During his time at BCG, he primarily worked in the travel and tourism sector, focusing on commercial growth and digital innovation for leading brands in the U.S. and abroad. Address: JetBlue headquarters is completely transparent when it comes to contact information and location of the JetBlue headquarters. © 2020 Relationship Science LLC. “Both the TWU and JetBlue worked through unprecedented circumstances to reach an agreement that was fair to our inflight crewmembers. NEW YORK--(BUSINESS WIRE)-- JetBlue (NASDAQ: JBLU) with its inflight crewmembers represented by the Transport Workers Union (TWU), today announced that crewmembers have voted not to approve the tentative agreement between JetBlue and TWU. After graduating from Siena College, Mike served as a Commissioned Officer in the United States Army. Head of Customer Experience at JetBlue Airways Corporation. Prior to being named president & COO, she served as JetBlueâs executive vice president, customer experience, responsible for airports, customer support, and inflight service. Ian Deason is affiliated with Ian Deason, senior vice president, airports experience; previously vice president of airports experience. In her role, Lawlor is responsible for developing enterprise strategy and leading the airline-wide, long-term business planning process that positions JetBlue to achieve its financial, operational, customer and culture goals. See the full leadership team at Craft. Although it was a bright, summer day, snow and ice were at the top of Deason’s mind. After completing its first building, its first building in 1855, Northwestern began classes that fall with two faculty members and 10 students. Michael also serves as chair of the board of trustees for the Cradle of Aviation Museum in Garden City, N.Y., and is a former board participant for San Francisco-based startup, Gladly, Inc. Head of Safety, Security, & Fleet Operations, Head of Government Affairs, Associate General Counsel, Chief Strategy & Business Development Officer. JetBlue Airways Corp. provides air transportation services. It carries more than 30 million customers a year to 86 cities in the U.S., ... Ian Deason Head-Customer Experience. He has served in roles of increasing responsibility across commercial and operations functions during his 15 years scaling JetBlue's business and operations through multiple phases of growth. Get Contact Information on the World's Most Influential Decision Makers. He received a BSc and a masterâs in engineering from the university. His aviation career spans over 30 years. “This is a pivotal time for JetBlue as we evolve how we serve our Customers, the offerings and products we provide, and the tools and technology we use to do so,” said Ian Deason, JetBlue’s head of … Rob Land joined JetBlue in 1998 as a founding crewmember and currently serves as head of government affairs and associate general counsel. What Makes ClimaCell so Special for Maritime and Port Operations? âDana is a proven operations leader who is deeply passionate about serving JetBlueâs crewmembers and customers,â said Ian Deason, JetBlueâs head of customer experience. JetBlue’s head of Customer Experience, Ian Deason, expressed his disappointment at the outcome of this voting procedure, saying: “We are disappointed in the results of the vote. --JetBlue and ASAPP ... and amplifying the efforts of our dedicated crewmembers," said Ian Deason, ... winning service to all our customers," added Deason. " In addition, Rob served as Legislative Consultant to President Clintonâs blue ribbon panel, The National Commission to Ensure a Strong Competitive Airline Industry. Presence of Ian Deason's profile does not indicate a business or promotional relationship of Robin is a graduate in electrical and electronic engineering from the University of Bath in the United Kingdom. âSheâs a true champion of our culture and the JetBlue experience, and is an ideal fit to lead our Airports team. Robin Hayes is chief executive officer of JetBlue Airways Corp., which encompasses JetBlue â New Yorkâs Hometown Airline® â as well as subsidiaries JetBlue Technology Ventures and JetBlue Travel Products. Mike joined JetBlue in 2010 as vice president, crew relations and was named senior vice president, people in 2014. "We are disappointed in the results of the vote," Ian Deason, JetBlue's head of customer experience, said in a statement. She served as executive vice president, chief people officer from 2010-2014, after serving as vice president, associate general counsel and director, litigation and regulatory affairs. He serves as chair of the Board of Governors of the International Air Transport Association (IATA); vice chair of the board of Airlines for America (A4A); and a member of the board of KeyCorp; Make-A-Wish Connecticut; and the Wings Club Foundation. Ian Deason, head of customer experience, said: "I want to thank our amazing inflight crewmembers for their commitment to safety and for continuing to always deliver the best experience in the skies during this especially challenging time for our industry." Additionally, she is responsible for driving enhanced earnings by extending and building on the strong JetBlue brand through several strategic development initiatives. Article - JetBlue Names Ian Deason Vice President Airports - In this role, Mr. Deason will be responsible for all airport-related operations and functions for JetBlue's network of 85 cities in 14 countries throughout the Americas. JetBlue has announced that it will use the ASAPP AI platform to amplify productivity and efficiency of JetBlue customer support on digital ... the JetBlue customer support experience by supporting and amplifying the efforts of our dedicated crewmembers," said Ian Deason, head of customer experience at JetBlue. "This is a pivotal time for JetBlue as we evolve how we serve our Customers, the offerings and products we provide, and the tools and technology we use to do so," said Ian Deason, JetBlue… He is a graduate of Victoria University of Manchester in the U.K. and a qualified Chartered Global Management Accountant. JetBlue Airways has named Ian Deason Vice President, Airports. In February 2015, he joined JetBlueâs senior leadership team as chief people officer. An experienced airline finance and operations leader, Steve Priest is JetBlueâs chief financial officer responsible for corporate finance, aircraft transactions, cash management, and execution of JetBlueâs financial strategy. any kind between RelSci and Ian Deason. Ian Deason Head-Customer Experience, JetBlue Airways Corp. Ian Deason is Head-Customer Experience at JetBlue Airways Corp. Mr. Deason received an … Doug joined JetBlue in 2014 as director, corporate communications, leading media relations and external communications, and in 2016, he assumed responsibility for the airlineâs frontline crewmember operational communications. "As part of our ongoing mission to inspire humanity, we were determined to find an artificial intelligence platform that would allow us to transform the JetBlue customer support experience by supporting and amplifying the efforts of our dedicated crewmembers," said Ian Deason, head of customer experience at JetBlue. Before his government service career, Rob worked as an attorney at the firm of Proskauer Rose. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment that transcends traditional academic boundaries. Article - JetBlue Names Ian Deason Vice President Airports - In this role, Mr. Deason will be responsible for all airport-related operations and functions for JetBlue's network of 85 cities in 14 countries throughout the Americas. Rachel McCarthy is JetBlueâs head of talent and learning, responsible for hiring, retaining, training and developing talent throughout JetBlue. Ian Deason, head of customer experience, said: âI want to thank our amazing inflight crewmembers for their commitment to safety and for continuing to always deliver the best experience in ⦠Nurture your network and further your business goals with smart intelligence on the people and companies that matter most to you. She is particularly passionate about the customer experience â both internally and externally. Scottâs airline career began at US Airways, where he worked for three years in planning and revenue management. The use of any trade name or trademark is for identification and In addition, he oversees JetBlueâs airline partnership portfolio â currently comprising more than 50 airlines across the globe â as well as operational engineering, manpower planning and continuous improvement. In February 2015 he was appointed as JetBlue’s third chief executive officer, serving as president and CEO until 2018. He is also responsible for the companyâs real estate and strategic sourcing units. Ian Deason joined the company in 2006 and assumed the role of Senior VP, Customer Experience. She previously served as senior vice president of global brands at Intercontinental Hotel Group; managing director, USA for Scenic â Luxury Cruises & Tours; and chief marketing officer forâ¯Dubai Properties Group, part of Dubai Holding. from the Washington College of Law at American University. NEW YORK, Oct. 16, 2013 /PRNewswire/ — JetBlue Airways (Nasdaq: JBLU) today named Ian Deason Vice President, Airports.In this role, Mr. Deason will be responsible for all airport-related operations and functions for JetBlue’s network of 85 cities in 14 countries throughout the Americas. Both the TWU and JetBlue worked through unprecedented circumstances to reach an agreement that was fair to our inflight crewmembers. Company profile for JetBlue Airways Corp. including key executives, insider trading, ownership, revenue and average growth rates. Piers Morgan: Meghan Markle reportedly made complaint to ITV following comments... LA Schools, Teachers Reach Tentative Deal To Reopen Classrooms To In-Person Lear... Rep. Marjorie Taylor Greene forces Congress to delay vote on $1.9 trillion coron... JetBlue Announces Leadership Appointments, JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation; JetBlue to Use ASAPP for its Omnichannel Digital and Voice Customer Experience, JetBlue's (JBLU) Cabin Crew Members Turn Down Tentative Deal, JetBlue in-flight crewmembers vote to reject labor contract, JetBlue Flight Attendants Reject Labor Deal Amid Coronavirus Travel Slowdown, Harvard University - Harvard Business School. Nelson joined JetBlue in 2005 and has held a number of leadership roles within the legal team. Just a month earlier, in July 2010, he had taken over as JetBlue Airwaysâ Director of Airport Operations for Logan.