If we missed collection for your whole street. We do not pick up rubbish, recycling or food scraps bins if: the bin was not out for collection; the bin lid was up; skips, parked cars or road works were blocking access; snow, ice or flooding; If your bin was not emptied, and none of the above apply, contact us before 5pm the next working day after your collection was due to take place and we will return to empty your grey bin within two working days. If it is reported after this day we will not be back to collect it until the next scheduled collection. Report a bin problem online Or call 9278 4444 between 8am and 5.15pm, Monday to Friday. Use our bin collection day finder to check that you have put your bin out on the right collection day. Enter your address to see your bin collection … If your road is not listed above, please click on the link to report your missed bin. Missed bins can only be reported after 5.30pm on your collection day; Missed bins must be reported within 2 days of the missed collection; Start Now Textile collections are suspended. If your household waste, food organics and garden organics (FOGO), recycling or green waste bin is not emptied on your collection day, let us know within 2 business days. If your bin has been missed because crew couldn't get access we will try to return. Report a missed bin collection. Textile collections are suspended so crews can focus on collecting rubbish, recycling, food waste and clinical waste. If only your rubbish, recycling or food scraps bin was not collected. After reporting a missed bin collection, leave your bin out on the nature strip for collection. Bins, rubbish and recycling Bin, box or bag not collected Only report a missed collection if you put the bin, box or bag out before 7am on the right day, in the right place. Missed garden waste recollections containers weren't out before 6am on the collection day; wheelie bin lid wasn't closed; wheelie bin was too heavy Missed collection, missing and damaged bins Bin not collected You should check your collection day before you make your report. We occasionally experience problems with emptying bins where the contents are compacted or frozen. If we missed your collection by mistake. Bins, bags or boxes containing commercial or hazardous waste, or those too heavy to be safely moved, will not be collected. Possible reasons why we haven’t collected your waste. you are certain that the collection crew have already visited your road (please note that your food waste may be collected at a different time to your rubbish or recycling) you put the items in the correct bin - sometimes collections are missed due to items placed in the wrong bin - check what you can recycle; Check your scheduled collection day Your bin will be collected within 48 hours and is often collected the next business day. If your green waste bin is not emptied, first check to make sure it is your collection week. You shouldn't make duplicate reports for the same missed bin. We will only collect your missed bin if it is reported before the end of the next working day after your collection was due. We will reschedule your collection within two working days. Call us on 09 301 0101 after: 4.30pm if you have a daytime collection; 6am the following day if you have an evening collection.